Privacy Policy

1. Cancellation by the Operator

Flights may be cancelled for the following reasons:

• Weather conditions
• Decision of the Directorate General of Civil Aviation (DGCA/SHGM)
• Flight safety requirements
• Technical necessities

In this case, the customer is offered the following options:

• Full refund of the fee
• Free postponement to an alternative date subject to availability
• Optional voucher for future use

2. Cancellation by the Customer

Cancellation requests must be submitted in writing via e-mail or official communication channels.

3. Right of Withdrawal

Pursuant to Article 15/1-g of Law No. 6502 on Consumer Protection, the right of withdrawal cannot be exercised for contracts related to accommodation, transportation, car rental, food and beverage, entertainment, or leisure organizations that must be performed on a specific date or period.

Since a hot air balloon flight is an organization service for a specific date, the general right of withdrawal does not apply after purchase.

4. Refund Process

• Refunds are made through the original payment method.
• The transaction period may take 7–14 business days depending on the bank.
• The company is not responsible for exchange rate differences, bank commissions, or transaction fees.

5. Rescheduling

• Reservations may be rescheduled free of charge, subject to availability, provided that notice is given at least 48 hours before the flight time.
• Change requests made less than 48 hours before the flight may not be accepted.

6. Health and Safety Related Cancellations

No refund is made if the passenger does not meet the required health conditions for flight participation or provides a false declaration.

7. Force Majeure

No compensation may be claimed for cancellations caused by weather conditions, official authority decisions, natural disasters, pandemics, transportation obstacles, or extraordinary circumstances beyond the company’s control.

8. Contact

For cancellation and refund requests:

Başkent Aviation Tourism Industry and Trade Joint Stock Company.

Address:  Göreme El Sanatları Çarşısı No: 24 Nevşehir / Turkey / Cappadocia

Phone: +90 533 025 95 95

E-mail:fly@istanbulballoons.com

1. Company Information

Başkent Aviation Tourism Industry and Trade Joint Stock Company.

Address:  Göreme El Sanatları Çarşısı No: 24 Nevşehir / Turkey / Cappadocia

Phone: +90 533 025 95 95

E-mail:fly@istanbulballoons.com

2. Nature of the Service

Our company provides hot air balloon flight organization services in the Cappadocia region in accordance with the regulations of the Directorate General of Civil Aviation (DGCA/SHGM).

All flights are subject to;

• SHGM approval,
• Meteorological conditions,
• Flight safety rules

.

3. Reservation and Payment

• Reservations are made through the online system or authorized communication channels.
• Unless otherwise stated, full payment or the determined deposit is collected during reservation.
• Payment is carried out using the 3D Secure security system.
• The cardholder confirms that they are authorized to make the payment.
• The reservation becomes final once the payment is approved.
• Our company reserves the right to cancel fraudulent, suspicious, or risky transactions.

4. Flight Operations

• Flights are operated at sunrise.
• Flight duration may vary between approximately 45–75 minutes.
• For safety reasons, flight duration and landing point may vary.
• Our company reserves the right to operate flights with licensed business partners.

5. Transfer Service

• Free transfer is provided within designated areas.
• Pickup times are approximate and may vary depending on operational conditions.
• Transfer delays are considered within the scope of force majeure.

6. Passenger Responsibilities

Passengers agree;

• to comply with pilot and crew instructions,
• to accurately declare their health conditions and pregnancy status,
• to observe safety rules,
• not to carry prohibited items

.

The company is not responsible for risks arising from incorrect or incomplete declarations.

7. Safety Restrictions

The right to refuse flight participation is reserved in the following cases:

• Pregnant passengers
• Passengers with serious heart, back, or neck conditions
• Health conditions that may create a safety risk
• Children who do not meet the minimum age or height criteria
• Weight restrictions may apply. Additional arrangements may be made for operational safety.

8. Personal Belongings

Our company is not responsible for personal belongings that are lost, stolen, or damaged during the flight.

9. Cancellation and Force Majeure

Flights may be cancelled or postponed due to weather conditions, official authority decisions, technical necessities, or force majeure events.

Cancellation and refund conditions are applied within the scope of the separately published Cancellation and Refund Policy.

10. Limitation of Liability

Our company is not responsible for delays or cancellations that may occur due to;

• Weather conditions
• Official authority decisions
• Force majeure events
• Passenger-related violations

.

11. Intellectual Property

All content, trademarks, logos, images, and texts on the website belong to Göktürk Ballooning. They may not be used without written permission.

12. Governing Law and Jurisdiction

This agreement is subject to the laws of the Republic of Turkey.

Nevşehir Courts and Enforcement Offices are authorized in disputes.

13. Contact

Başkent Aviation Tourism Industry and Trade Joint Stock Company.

Address:  Göreme El Sanatları Çarşısı No: 24 Nevşehir / Turkey / Cappadocia

Phone: +90 533 025 95 95

E-mail:fly@istanbulballoons.com

1. What is a Cookie?

Cookies are small text files placed in your browser by the websites you visit. Cookies are used to ensure that the website works more efficiently, to remember user preferences, and to improve the user experience.

2. What Types of Cookies Do We Use?

a) Strictly Necessary Cookies

These are required for the website to perform its basic functions.

Login, security, and reservation processes may not work without these cookies.

b) Performance and Analytics Cookies

These are used to analyze how the website is used.

For example:

• Google Analytics
• Server log records

These cookies generate anonymous statistical data.

c) Functional Cookies

These are used to remember user preferences (language selection, region selection, etc.).

d) Marketing and Advertising Cookies

They may be used to provide visitors with content and advertisements relevant to their interests.

These cookies may be placed by third-party service providers.

3. Legal Basis for Cookies

Strictly necessary cookies are processed based on the legal ground of “legitimate interest” under KVKK.

Analytics and marketing cookies are used only with explicit consent.

4. Cookie Retention Period

Cookies may be temporary (session-based) or persistent.

The retention period varies depending on the type of cookie.

5. Cookie Management

Users can accept, reject, or delete cookies through their browser settings.

Disabling cookies may cause some website functions not to work.

6. Cookie Consent

When you first visit our website, a consent screen is presented where you can set your cookie preferences.

Cookies other than strictly necessary cookies are not activated without your explicit consent.

7. Updates

This policy may be updated when deemed necessary. The current version is published on our website.

8. Contact

For questions about the cookie policy:

Başkent Aviation Tourism Industry and Trade Joint Stock Company.

Address:  Göreme El Sanatları Çarşısı No: 24 Nevşehir / Turkey / Cappadocia

Phone: +90 533 025 95 95

E-mail:fly@istanbulballoons.com

1. Legal Framework

Our company acts in compliance with the following legislation:

• Law No. 6698 on the Protection of Personal Data (KVKK)
• European Union General Data Protection Regulation (GDPR)
• Law No. 5651 and related secondary regulations
• Turkish Commercial Code and related legislation

2. Data Controller

The data controller under KVKK and GDPR is:

Başkent Aviation Tourism Industry and Trade Joint Stock Company.

Address:  Göreme El Sanatları Çarşısı No: 24 Nevşehir / Turkey / Cappadocia

Phone: +90 533 025 95 95

E-mail:fly@istanbulballoons.com

3. Data Processing Principles

Personal data is processed in accordance with the following fundamental principles:

• Compliance with the law and good faith
• Being accurate and, where necessary, up to date
• Processing for specific, explicit, and legitimate purposes
• Being relevant, limited, and proportionate to the purposes for which they are processed
• Retaining for the period stipulated in the relevant legislation or required by the purpose of processing

4. Purposes of Data Processing

Personal data is processed for the purposes of;

• Carrying out reservation and payment transactions
• Balloon flight operation planning
• Fulfilling SHGM regulatory obligations
• Customer communication
• Legal record and accounting procedures
• Security and flight safety requirements

.

5. International Data Transfer

Due to providing services to customers who are citizens of the European Union, data is protected under GDPR provisions. Data may be transferred abroad through;

• Licensed payment institutions
• Cloud computing service providers
• Analytics service providers

Such transfers are carried out by taking adequate protection measures.

6. Rights of the Data Subject

Under KVKK Article 11 and GDPR, data subjects have the right to;

• Learn whether their data is being processed
• Request information if it has been processed
• Learn whether it is used in accordance with its purpose
• Learn the third parties to whom it has been transferred
• Request correction
• Request deletion or destruction
• Object to processing
• Request data portability (within the scope of GDPR)
• Claim compensation if they suffer damage

.

8. Data Security

Our company takes the necessary technical and administrative measures to protect personal data and safeguards its systems against unauthorized access, loss, misuse, and disclosure.

9. Updates

This statement may be updated in line with legislative changes or operational requirements. The current version is published on our website.